Welcome to the DMF International Limited Privacy Notice.
DMF International Limited respects your privacy and is committed to protecting your personal data. This Privacy Notice will inform you as to how we look after your personal data and tell you about your privacy rights and how the law protects you.
Please also use the Glossary to understand the meaning of some of the terms used in this Privacy Notice.
1. Important information and who we are
Purpose of this Privacy Notice
This Privacy Notice aims to give you information on how DMF International Limited, DMF International affiliates and/or agents collects and processes your personal data, including through your use of this website and also (if you are our customer) where we provide you with a service or (if you are our service provider) where you have provided us with a service.
This website is not intended for children and we do not knowingly collect data relating to children.
This Privacy Notice is issued on behalf of the DMF International Limited so when we mention DMF International Limited, "we", "us" or "our" in this Privacy Notice, we are referring to the relevant company DMF International Limited, DMF international affiliates and/or agents responsible for processing your personal data. DMF International Limited is the controller and responsible for this website.
If you have any questions about this Privacy Notice or how to exercise your legal rights in relation to our processing of your personal data, please contact us using the details set out below.
Our full details are:
Full name of legal entity: DMF International Limited
Company Reg Number: 58872
Postal address: Albany House, Main Street, Swords, Co. Dublin Ireland
Telephone number: Tel: +353 1 840-8000
You have the right to make a complaint at any time to the Data Protection Commission (DPC), the Irish supervisory authority for data protection issues ( https://www.dataprotection.ie ). We would, however, appreciate the chance to deal with your concerns before you approach the DPC so please contact us in the first instance.
Changes to the Privacy Notice and your duty to inform us of changes
This version was last updated on 24 May 2018.
The data protection law in the European Union will change on 25 May 2018.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
2. The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
• Identity Data includes first name, last name, title.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Financial Data includes bank account and, for customers, payment card details.
• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us if you are our customer or that we have purchased from you if you are our supplier.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
• Usage Data includes information about how you use our website, products and services.
• Marketing and Communications Data where you are our customer includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
3. How is your personal data collected?
We use different methods to collect data from and about you including through:
• Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise.
This includes personal data you provide when you:
• order services from us (where you are our customer);
• provide goods or services to us (where you are our supplier of goods or services)
• request marketing to be sent to you; or
• give us some feedback.
• Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
• Technical Data from the following parties:
(a) analytics providers such as Google based outside the EU;
(b) advertising networks such as LinkedIn based outside the EU; and
(c) search information providers such Google & Bing based outside the EU.
• Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as IATA Cargo Accounting Settlement System (CASS) based inside and outside the EU.
• Identity and Contact Data from data brokers or aggregators such as Company Credit Check Agencies based inside and outside the EU.
• Identity and Contact Data from publicly availably sources such as Companies House based inside the EU.
4. How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.
Please refer to the Glossary to find out more about the types of lawful basis that we will rely on to process your personal data.
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. ( Legal Basis Table )
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data.
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (defined as marketing).
You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and, in each case, you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your personal data with any company outside DMF International Limited for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
5. Disclosures of your personal data
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
• Internal Third Parties as set out in the Glossary.
• External Third Parties as set out in the Glossary.
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. International transfers
We share your personal data within the DMF International affiliates and/or agents. This will involve transferring your data outside the European Economic Area (EEA).
Some of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
7. Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. Data retention
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
We keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for seven years after they cease being customers for tax reporting purposes and in case of any dispute.
We keep basic information about our suppliers (including Contact, Identity, Financial and Transaction Data) for seven years after we purchase goods or services form them so that we can contact them if. For example, there are any issues with our previous purchase or to order further goods or services from them in the future.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
9. Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data:
• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.
For more information on these rights please see the Glossary.
If you wish to exercise any of the rights set out above, please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
Internal Third Parties
Other companies acting as DMF International affiliates and/or agents - act as joint controllers or processors and who are based within the EU or outside the EU specifically in the USA and provide IT and system administration services and undertake leadership reporting.
External Third Parties
• Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the EU and outside the EU specifically in the USA who provide consultancy, banking, legal, insurance and accounting services.
• Irish Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in Ireland who require reporting of processing activities in certain circumstances.
YOUR LEGAL RIGHTS
You have the right to:
Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
We use the following cookies:
· Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
· Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
· Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
· Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can find more information about the individual cookies we use and the purposes for which we use them in the table accessible through the following Cookie table at the bottom of this notice.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
The data we collect following quote requests, credit applications or other general questions regarding the various services we offer will consist of name, surname, address, contact number, email, and other various details required for us to provide a quote. The data will be stored at our service providers secure server in the Republic of Ireland. Our systems are protected by encryption and a firewall and we use top of the range antivirus software to ensure your data is free from virus attacks. The data we collect will be stored on our systems for seven years in tandem with revenue regulation. The Data may also be stored on our in-house systems and so will be accessible by our staff at DMF International Limited.
When submitting a quote or contacting us using our website the user has the right to object to direct marketing from DMF International Limited and to request us to delete all their data upon request. When requesting a quote, DMF International Limited must gain consent to retain your information. In accordance with GDPR, the data we collect can be reviewed by the applicant at any time. The user can request to edit their preferences, can request to be forgotten, can unsubscribe and can opt in and out of marketing material. They can do this by emailing email@example.com. Users have the right to withdraw their consent for access to their personal data at any stage. DMF International Limited requires your personal data for assisting you with your requests if you do not consent to DMF International Limited processing your personal data you cannot obtain the quotes or other information you may have requested from the range of services we offer.
Applicants have the right to lodge a complaint with the data protection commissioner if they feel there has been a breach at www.dataprotection.ie
All comments, queries, and requests relating to our use of your information are welcomed and should be addressed to firstname.lastname@example.org
What is a cookie?
A cookie is a small piece of data sent by a website's server to the browser on your computer or mobile device. Cookies help us to recognise and remember your device when you visit our websites and enable us to retrieve among other things, your user settings and preferences.
For the operation of our website and Services
To improve your user experience. By remembering your preferences and settings we can make it easier and faster to navigate through our website
To provide you with a more personalised experience, such as making content recommendations, personalising your visits and greeting you by name
To simplify any sign-in procedures
To log your use of our website and services so that we can understand which content you find useful or interesting.
To support our advertising services
To determine the effectiveness of promotional campaigns, email campaigns and advertising
To ensure content from our site and mobile applications is presented in the most effective manner for you and for your device.
To provide social media features such as liking and sharing our content and to facilitate registration using your social media account.
What type of cookies do we use and why do we use them?
We use different types of cookies to run our website and services including:
Strictly necessary cookies
Analytical cookies help us to understand how visitors gain access to or read our content and interact with our Services. We collect statistical information about our visitors, such as whether they have visited the site before and the pages they view. We use these cookies to determine the kind of content and services our visitors value most, which in turn helps us to improve our website and its content. By understanding which content you find useful or interesting, we can recommend more content that you might like, as well as continuing to produce the most valuable content to meet your needs. Analytical cookies are set by irishtimes.com and third parties, including Comscore and Google Analytics.
To opt out of being tracked by Google Analytics across all websites, please visit https://tools.google.com/dlpage/gaoptout. On this website you’ll find information about a browser plug-in that can be installed to prevent your data from being used by Google Analytics.
To help fund the content, products and services we provide, third-party vendors, including Google, display advertising on our Services.
We and third-party vendors use first-party cookies and third-party cookies together to:
Help show ads that are relevant to you based on inferred interests. This is often called online behavioural advertising (OBA)
Restrict the number of times you see the same ad (frequency capping)
Create a browsing profile that is used to deliver more relevant ads
Measure the effectiveness of the ads that are served
Detect fraudulent traffic
Any information we disclose to advertisers and advertising networks is non-personally identifiable.
To opt out from online behavioural advertising, please visit http://www.youronlinechoices.com/ie/your-ad-choices. On this website you'll find information about how behavioural advertising works, further information about cookies and the steps you can take to opt out of such targeting. By turning off ads personalisation, you will still see ads on our site, but they’ll be less targeted to you.
Some of the cookies set on our website are served by third parties and not directly related to DMF International Limited or our partners.
If you are a member of a social media site and logged in, the interfaces configured on our services allow the social media site to connect your site visit and browsing behaviour to the personal data held on your social media site. Third-party cookies are used to facilitate this.
When using our services we may embed content from third-parties. For example, we may embed video, audio, tweets and other content in our articles and pages. These third parties may set their own cookies on your device. We do not control which cookies are set by third parties or how the cookie information is used. This cookie information can only be accessed by the third-party who set it.
These third parties have their own security, privacy and cookie policies. You are advised to review these separately.
Managing your cookie preferences
Cookies are meant to improve your user experience, but some users prefer to set restrictions on the types of cookies that can be stored on their device. By modifying your browser preferences, you have the choice to accept all cookies, to accept different type of cookies, to be notified when a cookie is set, or to reject all cookies. Please visit your browsers help page for more information. It is important to note it may affect your ability to use our Services if you choose to restrict or disable cookies.
Updates to this policy
This website www.dmf-international.com (hereinafter referred to as “DMF International Limited website”) is operated by DMF International Limited (hereinafter referred to as “DMF or “we”). DMF is registered in Ireland and its address is at Albany House, Main Street Swords, Co Dublin, Ireland.
Access to the DMF website
We reserve the right to restrict, suspend or terminate your access to the DMF website, and suspend or amend all or any part of the service provided on the DMF website without notice. We will not be liable if for any reason the DMF website is unavailable at any time or for any period.
DMF does not assure users of the safety of the DMF website. Users are strongly recommended to have their own regularly updated precautions in place, such as anti-virus and malware software that meet minimum current standards for internet users.
Prohibited uses include but are not limited to:
• Any act that would constitute a breach of an applicable local, national or international law and regulation;
• Knowingly transmitting any data, sending or uploading any material containing viruses or any other harmful programs or similar computer ode designed to adversely affect the operation of any computer software or hardware;
• Accessing without authority, interfere with, damage or disrupt:
- any part of the DMF website;
- any equipment or network on which the DMF website is stored;
- any software used in the provision of the DMF website; or
- any equipment or network or software owned or used by any third party.
Limitation of liability
DMF or any of its directors, employees or agents shall have no responsibility or liability for any direct, incidental, consequential, indirect, special or other damages, costs, losses or liabilities whatsoever and howsoever arising from:
• Your access to, use, inability to use or change in content of the DMF website
• Reliance on any information or materials contained on the DMF website
• Computer viruses that may affect your computer equipment or other property by reason of your use of, access to or downloading of any material from DMF website.
Where we offer any interactive service, the data these services provide is only for guidance. No warranty is made as to the accuracy of the information provided. Some interactive services are limited to registered users.
Intellectual property rights
We, or the applicable third party owner, retains all right, title and interest (including copyrights, trademarks, patents as well as any other intellectual property or other right) in all information and content (including but not limited to text, data, images, graphics and logos) on the DMF website. You shall not copy, download, reproduce, distribute, transmit or otherwise use any of the information and content on the DMF website unless for your own personal, non-commercial use or unless you have obtained prior express written permission to do so from DMF.
Certain web pages or areas on the DMF website may be subject to additional terms and conditions.
Links to other websites
Governing Law and Jurisdiction